Accessibility Plan
This plan is about accessibility at the National Gallery of Canada. We want to be more accessible to people with disabilities. This plan is part of the Accessible Canada Act (ACA). The ACA is a new law that will help make all of Canada more accessible for people with disabilities.
Tours
Adapted tours introduce visitors with disabilities to the Gallery and its collections using sensory based strategies. Registration is required three weeks in advance for some activities.
SPARK! is a program designed for individuals living with dementia, and their care partners.
Art InSight is a program for individuals who are blind or have low vision, and their guests.
For registration or more information, please contact 613-990-4888 or [email protected].
Family
Strollers are available for free. No reservation is required. Child carriers must be worn on the front.
All bathrooms have a diaper-changing tables.
Service Animals
Service animals are welcome in all Gallery spaces. Each animal must be clearly identified by visual indicators such as a vest or harness. Other animals are not permitted in the building.
All-Gender Washroom
An all-gender washroom accessible to all members of the public is located on the lower level of the Gallery (access from Scotiabank Great Hall).
Allergies
Please contact Visitor Services at 613-990-1985, 1-800-319-ARTS (2787) or [email protected] for any questions or inquiries.
Hand sanitizer is offered at the entrance to the building. Visitors with allergies can use their own sanitizing gel.
Mobility
All galleries and facilities are wheelchair accessible.
Wheelchairs and walkers are provided free of charge. No reservation required.
Electric scooters are available at the Gallery and can be borrowed free of charge. Please contact Visitor Services to make a reservation at 613-990-1985, 1-800-319-ARTS (2787) or [email protected].
Accessible parking spaces are available in our underground parking. Regular parking fees apply.
Cloakroom
The cloakroom is free of charge. Bags larger than 30 × 40 × 12 cm (12 × 16 × 5 inches), backpacks, luggage and umbrellas must be checked in the cloakroom, where you can also check your coat.
Accommodations for personal items can be made for persons with disabilities.
Attendant
The National Gallery of Canada offers free admission to one support person accompanying a person with a disability.
Standard fees apply for the visitor with a disability. Please inquire at the box office.
ASL Interpreting
American Sign Language (ASL) interpretation is available for NGC events and programs when requested a minimum of 10 business days in advance of the event. Email [email protected] with the event name, date and time.
A Visual Story
for Families
What to expect during a visit to the National Gallery of Canada
Sensory Support Kits
Sensory support kits are available to borrow, free of charge. Ask a staff member at the Main Entrance, or in the Scotiabank Great Hall.
Each kit contains:
- Dark glasses to dim bright light
- Over-the-ear adjustable noise-reducing earmuffs
- Three fidget items:
- A stress ball
- A pop-it
- A fidget spinner
Sensory Map
Our goal is to create a welcoming environment where everyone can feel comfortable and engaged. This map highlights sensory inputs in the common areas of the Gallery, helping you navigate your experience with ease.
In partnership with:
Contact Us
The Gallery makes every effort to ensure that visitors with disabilities will have a satisfying visit. Please contact Visitor Services at 613-990-1985, 1-800-319-ARTS (2787), 343-317-6800 (TTY) or [email protected] for all questions and inquiries.